If you love interacting with a diverse range of people and are eager to go ahead and help them in sorting out their
problems, then you can definitely take up this career with us!
We expect a mix of technical and customer service skills, and to be passionate about technology and helping people.
For our location in Krakow, we are looking for talented people to make a real contribution to our business as:
Support with fluent German
Responsibilities:
+Provide support and troubleshooting services to end users who need assistance re computer hardware and/or software applications, mobile devices, network, etc. •
+Log all service requests into the company service call tracking system •
+Record the problem description, including specific error messages and/or symptoms, any troubleshooting steps taken, and the result, and the solution to assist in/create knowledge base logs •
+Follow-up on closed service requests to insure customer satisfaction •
+Assist in training initiatives to new and current employees
Requirements:
• +Fluent both spoken and written German
• +High standards in both written and spoken English (min. B2 level - work proficiency)
• +Knowledge of computer systems and related hardware is an asset
• +Working knowledge of operation and use of personal computers, utilizing Microsoft Office Suite, the Internet browsers, e-mail systems, etc.
• +0-2 years’ experience in a similar position will be an asset
• +Eager to learn new technologies
• +Attention to details
• +Must be a problem solver
• +Positive, can do attitude and ability to work in a team
• +Strong communication skills
Our offer:
• +Full time job, stability of employment
• +Competitive salary package
• +Intensive training
• +Benefit package
• +Private medical healthcare
• +Referral bonus
• +International assignments
• +ITIL based career paths
If you would like to apply for this job and you would like to work in Krakow/Poland, please send your CV to jobspl@stefanini.com
For more information about Stefanini, please have a look at our website: http://www.stefanini.com
Krakow: Lubisz nowe technologie? To praca dla Ciebie! :)
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