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Service Desk Technician with German

Arbeitsangebote

Post » 21 Paź 2016, 09:34


Stefanini brings decades of IT outsourcing expertise to clients around the globe. We support mid-size and large corporations through offshore, onshore and nearshore IT managed services, systems integration, consulting and strategic staffing. Our service offerings include: IT infrastructure outsourcing, application development/systems integration, ERP/SAP consulting, asset management, and strategic IT staffing solutions.
For our location in Krakow, we are looking for talented people to make a real contribution to our business as:

Helpdesk Technician with German

If you love interacting with a diverse range of people and you are eager to go ahead and help them in sorting out their problems, then you can definitely take up this career with us!

Responsibilities
Provide technical support and troubleshooting services to end users who need assistance re computer hardware and/or software applications, mobile devices, network, etc.
Log all service requests into the company service call tracking system
Record the problem description, including specific error messages and/or symptoms, any troubleshooting steps taken, and the result, and the solution to assist in/create knowledge base logs
Follow-up on closed service requests to insure customer satisfaction
Assist in training initiatives to new and current employees

Qualification / Profile
High school/college/university diploma from a technical area or equivalent experience – nice to have
0-2 years’ experience in a similar position will be an asset
Technical skills – nice to have: Windows OS, Microsoft Office Suite, Internet browsers, communication protocols, computer hardware, Active Directory, etc.
High standards in both written and spoken English (min. B2 level - work proficiency)
Fluent in German (C1 level)
Eager to learn new technologies
Attention to details
Must be a problem solver
Positive, can do attitude and ability to work in a team
Strong communication skills
Ability to cope with stress and workload

Our offer
Full time job, stability of employment
Competitive salary package
Intensive training
Benefits package
Private medical healthcare
ITIL based career paths

For more information about Stefanini, please have a look at our website: www.stefanini.com

Email us your CV at jobspl@stefanini.com
  • Posty:2
  • Rejestracja: 28 Kwi 2016, 11:31
  • Miejscowość: Kraków

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